About Gene Mack Customs and Import Service - Gene Mack

We are a Licensed Customs Brokerage operation with over twenty years of experience handling a wide variety of commodities and specializing in Complex Commodity and Foreign Trade Zone Compliance. Our expertise in the field of international trade spanning over 35 years of experience in airline cargo management, domestic transportation, and Customs brokerage operations, and our extensive knowledge of U.S. Customs and Border Protection regulatory requirements, and the 42 Partner Government Agencies whose regulatory authority they enforce, sets us apart from our competition. We will help you understand the fundamentals of import compliance, gain a comprehensive understanding of your responsibilities as an importer, and become more knowledgeable and confident about your success with the commodities you import. Importing is a privilege, not a right. We want to make sure that privilege extends to you and your business.

Our objective is simple; to make you successful by providing the highest quality service through top of the line technology and the most up to date interpretation of the regulatory requirements importers need to successfully make entry of their goods into the United States.

We take our role in the supply chain of international commerce seriously. We are technicians and masters of our craft dedicated to helping you and your business build reliable, scalable, and quantifiable metrics of efficiency and dependability while remaining competitive in cost.

At Gene Mack U.S. Customs Broker, only a Licensed Customs Broker will oversee your entries, not an unlicensed entry clerk, an account manager, or a freight forwarder unfamiliar with ever changing and nuanced regulatory authority of U.S. Customs and Border Protection.

Click below to start your journey on becoming an informed importer and let us guide you and your business toward success. We look forward to hearing from you.

Testimonials

Gene Mack worked with Carolina Tobacco Company for three years, giving us dedicated and conscientious customer service. During that time, he provided courteous and detail-oriented communication. His interaction with us offered a balanced flow of information; he presented us with pertinent points without burdening us with too much.

We found Gene to be a great resource for information on customs regulations. He combined that knowledge with the needs of the customer to reach optimum solutions. His continued willingness to research and problem-solve was most helpful to us.

Another helpful aspect of Gene’s service was his awareness of financial impacts, and his attempts to keeps costs reasonable. One example was his initiation of a “U.S. Customs Weekly Estimated Draw Program” for us, eliminating estimates on taxes and allowing us to pay taxes based on the actual quantity of the product tax paid for during a given week. This helped improve cash flow for the entire operation. Gene was the first person on the United States to utilize this process in our industry, and was the driving force interfacing with U.S. Customs Los Angeles Office to complete the landmark project.

In fact, Gene Mack had very proactive involvement in the total process of importing our company’s product. He monitored product quantities coming from our shipping company, and notified us when sales approached our estimate so that we could adjust for the increase. Both operationally and financially, he worked constantly to make the program work for our company.

When we needed to relocate our logistics, Gene wrote us a lovely note wishing us well and inviting us back any time our business should return to the West Coast. He also graciously complimented the new contact we would be working with.

David Redmond, CEO & President
Carolina Tobacco Company Inc

[Our] initial contact with Gene Mack’s Brokerage firm came by chance. He was serving as the Licensed CHB for one of our Freight Forwarders and we were coordinating our shipments from the Far East through our Forwarder’s office in Los Angeles. As our volume of business increased and the number of Import shipments grew, we streamlined the process and sent all the traffic directly through Gene’s capable hands.

That was about 6 years ago and we have never had second thoughts about our decision.

Gene and his staff have continually provided us with outstanding service and the vast majority of our shipments have proceeded through the Port of Long Beach smoothly and in a timely fashion. From time to time, “stuff” happens — that is the reality of any business. However, we have never had a shipment on which the Customs release was seriously delayed, or on which we incurred any excess charges, as a result of an error made by Gene’s company. We have been more than satisfied with the way Gene and his staff have handled the occasional hiccup endemic to the Import business.

As far as Rates are concerned, we will only say this: you get what you pay for. In our opinion, the value received is as superior as the service provided. We would gladly recommend Gene and his organization to any company in need of a first rate Customs Broker in the Los Angeles area.

David L Pankin, Managing Director
Markon Footwear Inc

With great appreciation and in consideration of your support and business ethics I would like to congratulate you for your expertise in handling our import operations. Your immediate attention in filing necessary documents with Customs and F.D.A. are certainly appreciated and timely to release product when it arrives in Los Angeles.

The coordination and long term affiliation with the process is of the highest priority and you and your staff certainly have the methods and communication skills necessary to comply with the timing of such reporting so as not to delay the shipments. Your devoted support and commitment to be successful in all shipments is of superior accomplishment.

Larry Price, General Warehouse Manager
Showa Marine & Cold Storage

Our company had the need to purchase some component parts from a supplier in Germany. We were not familiar with the correct classification and therefore, were assessed a significant amount of duty that we did not expect. When we realized this, Gene Mack was able to research this and advised us on what needed to be done in order to file a dispute. While there was no guarantee of any duty reduction, based on the information provided by Gene, we were successful in having the goods reclassified which did, in fact, result in a reduction of the duty charges. If we have any questions in the future regarding issues with customs, we certainly will contact Gene Mack.

Orion Corporation
Sally W. Stollenwerk, Sales Analyst